HS
Herman S
1 reviews | Active since Apr 2023
24 Apr 2023, 17:16
Fibre down
Been without fibre for 2 weeks,escalated many times and on the phone phone for hours everyday.every time talking to somebody else with no feedback or no call backs.also can’t cancel.will never support them again.still paying for nothing!!
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Replies (2)
Vodacom's replyOfficial
25 Apr 2023, 08:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 08:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Herman S's updateReviewer Update
28 Apr 2023, 15:37Ok still took forever to get sorted,problem was not at vumatel,but vodacom,vumatel engineer confirmed this
HS
Herman S's update28 Apr 2023, 15:37
Reviewer Update
Ok still took forever to get sorted,problem was not at vumatel,but vodacom,vumatel engineer confirmed this