DG
Doreen G
1 reviews | Active since Nov 2019
22 Apr 2020, 11:34
Fibre- Double Duty
SO*** We have FIBRE in our area and had a contract with VODACOM a few months back... I know signed up again to have the Fibre account activated. WHY wait forever again if we have the line, rooter ect all from the previous time VODACOM had everything installed? WE WANT TO RE_CONNECT, not wait for months again to have the fibre. ALL THIS WAS DONE ALREADY when we first signed up?
PLEASE help as a matter of urgency.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Apr 2020, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Apr 2020, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DG
Doreen G's updateReviewer Update
23 Apr 2020, 10:47THANK YOU VODACOM FOR THE GREAT SERVICE WE HAVE RECEIVED ALMOST IMMEDIATELY AFTER OUR COMPLAINT. APPRECIATE THE FACT YOU GOT BACK TO US SO QUICKLY! REALLY HAPPY!
DG
Doreen G's update23 Apr 2020, 10:47
Reviewer Update
THANK YOU VODACOM FOR THE GREAT SERVICE WE HAVE RECEIVED ALMOST IMMEDIATELY AFTER OUR COMPLAINT. APPRECIATE THE FACT YOU GOT BACK TO US SO QUICKLY! REALLY HAPPY!
Vodacom's replyOfficial
29 Apr 2020, 16:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2020, 16:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,