Fibre double debits

Item: Vodacom
Rating: 1
Author: Douglas F

We have a fibre contract with Vodacom, it has been a terrile experience since signing up. Debit orders are going off in the middle of the month even though the account is paid every month end.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2024, 07:31

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Aug 2024, 07:31

Official

Best regards,

Vodacom's replyOfficial

26 Aug 2024, 08:08

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/08/26 at 08:05:01, the account holder has not responded to our calls or email.

Kindly have him contact the Fibre Call Centre on *** free from a Vodacom sim card.

Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply26 Aug 2024, 08:08

Official

Best regards,

Fibre double debits

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