Fibre Disconnected , UNHAPPY CUSTOMER

Our fibre got randomly disconnected on the 2nd of October , when I called vodacom the consultant advised me our subscription had been accidentally cancelled.She logged a call and escalate to have our connection reinstated, with and SLA of 72 hours , we're on day 19 and still connection. I called on 11/10/2022 after receiving an sms confirming restored internet connection , however we still had no connections. They advised it was never disconnected it was system error and advised a snr technician will be in contact , to date no snr technician has contacted and we are still without internet, I work remotely and this is inconvenienced me and my husband greatly. I don't understand why this is taking so long , at the end of it all they will debit me for a service I never had, i need this resolved ASAP