TM
Thabo M
1 reviews | Active since Jan 2021
07 Jan 2021, 14:06
Fibre Disconnected for no reason
My Fibre line was suspended for no reason, I’ve been on the line with call centre agents and they don’t know what’s wrong, I’ve sent Vodacom emails but there’s no response, in the meantime I don’t have internet. My account has been on credit and yet I was disconnected, what makes me angry is that no one gets back to you. Vodacom has the worst customer service ever.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thabo M's updateReviewer Update
07 Jan 2021, 14:14This is a auto response and I doubt they will get back to me, should they not call me by today, I want my money back and I will start looking for a new service provider as I can’t be the without internet for more than 24 hours
TM
Thabo M's update07 Jan 2021, 14:14
Reviewer Update
This is a auto response and I doubt they will get back to me, should they not call me by today, I want my money back and I will start looking for a new service provider as I can’t be the without internet for more than 24 hours