Fibre Disconnected for almost a Month

Vodacom Richards Bay is ***********. My fibre has been disconnected for three weeks and four days. We have been calling daily for support, instead of being assisted Vodacom agents provide false and incorrect information when responding to our daily calls. The say there's an appointment scheduled and never show up, they have called us but never do, our line is disconnected due to an break - false as our neighbours are connected in the same complex, and we have seen where the disconnection is.

My husband has just called now and we're told the issue is resolved remotely while we're still disconnected!! I have never seen such an *********** company in my life.