FIBRE Disaster

I installed Fibre on the 11th, today is the 15th and I am still not connected. I was convinced by VODACOM sales that they are better than TELKOM’s ADSL, sales were fantastic but now when it gets to the working part of the product, I get told that its escalated (3 times now). My neighbor also installed fibre from VODACOM around 3 weeks ago and is also still battling to get connected, if I knew this, I would have never supported VODACOM! I signed a 2 year contract and they cant get it right in the 1st week, this is shocking!! On multimedia it shows that while you wait for fibre, they will assist with LTE, why was this not an option yet? This is truly disturbing.