GM
Gavin M
1 reviews | Active since Mar 2017
16 Oct 2019, 17:04
Fibre disappointment!
I had been working fine with Vodacom fibre and then it just stopped on Saturday evening. Now have no line they have terminated 10MBPS and tried to reconnect 20MBPS line, as had pending upgrade as well outstanding. Have no fibre for internet, TV and computers for 4 full days, with Vodacom now saying it is a Vumatel issue. Just personally phoned Vumatel and no ticket logged for fault. No call centre person has phoned back with update and now can't give ETA on having my fibre sorted out.
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Replies (2)
Vodacom's replyOfficial
17 Oct 2019, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2019, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Oct 2019, 15:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Our records indicate your query has already been resolved by our Fibre Support Team.
Apologies for any delays and inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2019, 15:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Our records indicate your query has already been resolved by our Fibre Support Team.
Apologies for any delays and inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,