RvdM
Ramona van der Merwe
1 reviews | Active since Sept 2012
07 Mar 2023, 16:53
Fibre dept - Lack of service
Been trying since January to have my router relocated. Paid a full installment for Feb but had no services. Metrifibre has activated lines at new address, but Vodacom still hasn't made arrangements to install the router. Heading into 2nd week of March. No comms from Vodacom whatsoever.
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Replies (2)
Vodacom's replyOfficial
08 Mar 2023, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2023, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RvdM
Ramona van der Merwe's updateReviewer Update
22 Mar 2023, 20:18So after receiving absolutely NO SERVICE FROM VODACOM FOR THE PAST 2 MONTHS, AND HAVING PAID FULL INSTALLMENTS FOR A SERVICE I DO NOT HAVE - AND HAVE NOT HAD FOR 2 MONTHS - I AM NOW EXPECTED TO PAY R1500 TO MFN FOR LINES THAT THEY ACTIVATED A MONTH AGO ALREADY??? The lines were activated 28 February, and I was told that Vodacom has to install the router - now I am expected to pay MORE MONEY FOR A SERVICE I DO NOT ACTUALLY HAVE?? ARE YOU FREAKEN KIDDING ME? I WILL BE TAKING THIS TO THE OMBUDSMAN, AND IF NEED BE, TO COURT!
RvdM
Ramona van der Merwe's update22 Mar 2023, 20:18
Reviewer Update
So after receiving absolutely NO SERVICE FROM VODACOM FOR THE PAST 2 MONTHS, AND HAVING PAID FULL INSTALLMENTS FOR A SERVICE I DO NOT HAVE - AND HAVE NOT HAD FOR 2 MONTHS - I AM NOW EXPECTED TO PAY R1500 TO MFN FOR LINES THAT THEY ACTIVATED A MONTH AGO ALREADY??? The lines were activated 28 February, and I was told that Vodacom has to install the router - now I am expected to pay MORE MONEY FOR A SERVICE I DO NOT ACTUALLY HAVE?? ARE YOU FREAKEN KIDDING ME? I WILL BE TAKING THIS TO THE OMBUDSMAN, AND IF NEED BE, TO COURT!