RvdM
Ramona van der Merwe
1 reviews | Active since Sept 2012
13 Jun 2023, 05:44
Fibre Dept incompetence
2weeks after spending 40mins on the phone querying my account with the useless *********** fibre dept call centre, still no feedback from Vodacom regarding the supposed reversal! No service request logged, no call-back, NOTHING!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jun 2023, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2023, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jun 2023, 10:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the Fibre Team have provided feedback regarding the credit. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2023, 10:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the Fibre Team have provided feedback regarding the credit. Regards Consumer Website Team
Best regards,