Fibre departement

I am so disappointed with Vodacom's service. We are moving to a new house and had given 30 days notice on the current fibre (which is being switched off on 30 Jun). Contacted Vodacom for a new Fibre line and installation for the new house and within a few days everything was approved and new router delivered. Contacted Vodacom on 4, 8, 12 and 17 June asking to please get Openserve to contact me and confirm a date for installation as we are moving in on the 26th of June. I was willing to even pay for two lines but now I get a phone call after phoning 4 times stating the line is planned for installation on the 30th. My husband is working from home and is dependant on internet, so seems like I will be going with another servive provider. Phoned again today and was told that we dont qualify for an interim solution due to the fact that we have a current line. Told them the only option I have is to cancel everything and go with another service provider, and the agent said well if that is what I want to do.... Wow. Shocking. When asking to cancel now, I am told I will be sent a quotation to end the contract, eventhough installation has not even taken place.