MN
Melanie N
1 reviews | Active since Sept 2011
31 Aug 2020, 15:36
Fibre Delays
I app**** for my Vodacom Fibre to be moved on 10 July. As it theoretically should have been a case of just opening up the line I kept following up but was constantly told that I would have to wait 31 days as this is the SLA. Finally today, 31st of August, my fibre was connected by a technician who came into my home, left my lounge in disarray and broke an antique table in the process but at least I had fibre, right? WRONG! Less than 4 hours later and there is an area outage. I am fed up! Vodacom is making a fortune charging me for a fibre line that doesn´t work AND with all the data I keep having to load on my phone so I can hotspot and continue with life!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Aug 2020, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2020, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MN
Melanie N's updateReviewer Update
02 Sept 2020, 07:44Dear Vodacom team
Not that I am entirely surprised but despite this review and promise to contact me I have as yet heard nothing and am still purchasing data on my mobile to hotspot.
Please advise what ´due course´ means in terms of someone contacting me so that I can have a realistic expectation.
Not that I am entirely surprised but despite this review and promise to contact me I have as yet heard nothing and am still purchasing data on my mobile to hotspot.
Please advise what ´due course´ means in terms of someone contacting me so that I can have a realistic expectation.
MN
Melanie N's update02 Sept 2020, 07:44
Reviewer Update
Dear Vodacom team
Not that I am entirely surprised but despite this review and promise to contact me I have as yet heard nothing and am still purchasing data on my mobile to hotspot.
Please advise what ´due course´ means in terms of someone contacting me so that I can have a realistic expectation.
Not that I am entirely surprised but despite this review and promise to contact me I have as yet heard nothing and am still purchasing data on my mobile to hotspot.
Please advise what ´due course´ means in terms of someone contacting me so that I can have a realistic expectation.
MN
Melanie N's updateReviewer Update
04 Sept 2020, 11:26Dear Vodacom Team
I have still not been contacted and still have no Fibre access.
Your urgent assistance will be appreciated.
Regards,
I have still not been contacted and still have no Fibre access.
Your urgent assistance will be appreciated.
Regards,
MN
Melanie N's update04 Sept 2020, 11:26
Reviewer Update
Dear Vodacom Team
I have still not been contacted and still have no Fibre access.
Your urgent assistance will be appreciated.
Regards,
I have still not been contacted and still have no Fibre access.
Your urgent assistance will be appreciated.
Regards,