Fibre

I have a Vodacom fibre account, my fibre has been down for a week now and as I run an office from home no work can be done I am truly disappointed at the service level as I have lodged complaints every day for the entire week and have received no reply or eta on return of the service . All other service providers offer their customers connection wirelessly. How is vodacom going to reimburse us for the data that we must now buy just to be able to work yet we will be billed for the full subscription.I will not recommend vodacom fibre to anyone and am seriously considering changing my service provider.