CP
Christine P
1 reviews | Active since Jul 2013
09 Jul 2021, 08:45
Fibre contract
Firstly you don't even even deserve one star.
We, by BIG mistake signed up for fibre through Vodacom. We have gone live and have made phone call after phone call etc to arrange to have someone do installation etc to be given the run around, a new reference number for each call, a promise that someone will call us back and NOTHING. someone needs to come and sort this **** out. Your customer service is appalling.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Jul 2021, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2021, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CP
Christine P's updateReviewer Update
09 Jul 2021, 12:05Problem with your reply is that we keep getting told "someone will get back to us" and we never hear from anyone and we have to phone again, only to be told the same BS.
CP
Christine P's update09 Jul 2021, 12:05
Reviewer Update
Problem with your reply is that we keep getting told "someone will get back to us" and we never hear from anyone and we have to phone again, only to be told the same BS.