tR
tr R
1 reviews | Active since Feb 2012
31 Jul 2023, 13:05
Fibre Contract cancellation
Its proving IMPOSSIBLE to cancel my Vodacom contract. Since last week I have been calling and simply be told that there is an issue with the status or billing or an inactive line? Spent close to 40 minutes at a time and still I havent managed to cancel. Emailed as well - no response. PATHETIC SERVICE!!!!! If there were negative digits available I would be using those!!!
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
31 Jul 2023, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2023, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
tR
tr R's updateReviewer Update
02 Aug 2023, 09:21Other than the initial contact made on the day of the complaint, I have received no further feedback. I left a message with the Consultant for the team leader/manager to contact me - no call back! What pathetic service from Vodacom!!!! Its becoming impossible to cancel a contract!!!! Absolutely frustrating company to deal with!!! Never again!
tR
tr R's update02 Aug 2023, 09:21
Reviewer Update
Other than the initial contact made on the day of the complaint, I have received no further feedback. I left a message with the Consultant for the team leader/manager to contact me - no call back! What pathetic service from Vodacom!!!! Its becoming impossible to cancel a contract!!!! Absolutely frustrating company to deal with!!! Never again!
tR
tr R's updateReviewer Update
08 Aug 2023, 09:10Vodacom is probably the WORST company to deal with - can someone from fibre billing call me back urgently regarding a double amount that was debited off my account!!!! You just get pushed from pillar to post with not a single competent person who understands debits from credits!!!!!! I am now being double billed due to the incompetence of some individual who cannot understand how to read an account!
tR
tr R's update08 Aug 2023, 09:10
Reviewer Update
Vodacom is probably the WORST company to deal with - can someone from fibre billing call me back urgently regarding a double amount that was debited off my account!!!! You just get pushed from pillar to post with not a single competent person who understands debits from credits!!!!!! I am now being double billed due to the incompetence of some individual who cannot understand how to read an account!
tR
tr R's updateReviewer Update
16 Aug 2023, 12:22Another 8 days has passed and there is still no response???? Please can someone from Vodacom give me a call during business hours???
tR
tr R's update16 Aug 2023, 12:22
Reviewer Update
Another 8 days has passed and there is still no response???? Please can someone from Vodacom give me a call during business hours???
tR
tr R's updateReviewer Update
23 Aug 2023, 12:44There is still no reply????????????????????????????????????????? When is someone going to contact me to sort this out?
tR
tr R's update23 Aug 2023, 12:44
Reviewer Update
There is still no reply????????????????????????????????????????? When is someone going to contact me to sort this out?