ZV
Zethu V
1 reviews | Active since Oct 2015
23 Jan 2024, 10:33
Fibre CONSTANTLY Down
The fibre at my residence is down on a DAILY basis. Sometimes for 10yrs at a time, the debit order goes off religiously.
It is down at this very moment and I am supposed to be in a meeting.
Absolutely unreliable and unacceptable, if you ask me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jan 2024, 12:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2024, 12:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2024, 13:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our fibre team. Based on the feedback provided, our team refreshed the connection on your router and confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our fibre team. Based on the feedback provided, our team refreshed the connection on your router and confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2024, 13:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our fibre team. Based on the feedback provided, our team refreshed the connection on your router and confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our fibre team. Based on the feedback provided, our team refreshed the connection on your router and confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
ZV
Zethu V's updateReviewer Update
23 Jan 2024, 14:12Please advise why this is happening on a daily basis.
ZV
Zethu V's update23 Jan 2024, 14:12
Reviewer Update
Please advise why this is happening on a daily basis.