DN
Desigan N
1 reviews | Active since Oct 2016
03 Jul 2020, 10:23
Fibre connectivity issues to VPN
SR***
Good day,
I require Vodacom to allow traffic to 154.118.255.106
It was working previously, and today we are unable to connect to a remote VPN. My wife is able to access it via hotspot on her mobile, but not through Vodacom Fibre.
I contacted the call centre and was advised to send an email.
Kindly assist urgently as this is for work purposes. You may contact Shivani Nair (my wife) on *** as she is experiencing the issues in connecting to their VPN.
Kind regards, Desigan Naidoo - ***
This email was sent through to ***
Turnaround time needs to be immediately as access is required for work purposes.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jul 2020, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Vodacom's reply03 Jul 2020, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
DN
Desigan N's updateReviewer Update
06 Jul 2020, 07:55It has been 3 days and no one has contacted me
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Desigan N's update06 Jul 2020, 07:55
Reviewer Update
It has been 3 days and no one has contacted me
DN
Desigan N's updateReviewer Update
07 Jul 2020, 08:06This query was closed after someone named Randall sent me an email basically saying I should do it myself. I requested that is is done on Vodacom's side because the problem is there, not on the router.
DN
Desigan N's update07 Jul 2020, 08:06
Reviewer Update
This query was closed after someone named Randall sent me an email basically saying I should do it myself. I requested that is is done on Vodacom's side because the problem is there, not on the router.