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Sino
1 reviews | Active since May 2024
23 Feb 2026, 15:54
Fibre connectivity issue not being resolved
Not receiving any feedback regarding a fibre connectivity issue that I’ve had for 5 days now. I have been calling every day to follow up, and all I get is “a technician will call you”. So frustrating paying for a service and still having to cough up extra to buy data!
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Replies (2)
Vodacom's replyOfficial
24 Feb 2026, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2026, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
S
Sino's updateReviewer Update
26 Feb 2026, 15:46I logged an issue on 18 February 2026 reporting that my fibre has lost connectivity. A message was sent to me saying that a field agent will contact me within 24hours. It’s now over a week, and no agent has contacted me. When I call the call centre, no one is able to give me any solution apart from “a technician will contact you”, and “I will write a message to the technician assigned”, and that’s it! Nothing else happens after that. I have been calling every day!
S
Sino's update26 Feb 2026, 15:46
Reviewer Update
I logged an issue on 18 February 2026 reporting that my fibre has lost connectivity. A message was sent to me saying that a field agent will contact me within 24hours. It’s now over a week, and no agent has contacted me. When I call the call centre, no one is able to give me any solution apart from “a technician will contact you”, and “I will write a message to the technician assigned”, and that’s it! Nothing else happens after that. I have been calling every day!