rK
rushda K

1 reviews | Active since Jun 2011

19 Aug 2024, 20:26

Fibre Connectivity

I had a vodacom installation in February 2024, its either vidacom can fix the connectivity of the fibre or cancel this account. i have endless connectivity issue. i have a 200meg up & down but it is so slow its unbelievable. i even bought a 7 kat lan cable as i cannot get signal in the rooms due to the brick walls, Vodacom cannot even pick me up as a customer after numerous verfifications my line is suspended but it worka, highly confused, several technicians has been to the property and everything at that time works. I have am just done with Vodacom i even have a red flexi 80 pacakage thatis due for an upgrade. I am now throwing the ball intop Vodacom, its either they want to fix my issue or i move to another service provider.

service agents call , give email address and contact numbers but the phones are switched off and the email goes unread.

0
Replies (3)
Vodacom
Vodacom's reply20 Aug 2024, 07:41
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
rK
rushda K's update21 Aug 2024, 19:54
Reviewer Update
I am still awaiting feedback from Vodacom regarding my fibre connection, should this not be resolved before the end of August 2024 i will have no choice to cancel and move my services
rK
rushda K's update14 Oct 2024, 08:55
Reviewer Update
I cannot do a speed test due to the line keep dropping, it's either you give me a higher speed with no cost to me or cancel the contract