SP
Sherridan P
1 reviews | Active since Nov 2015
15 Aug 2022, 21:10
Fibre connectivity
Its been less than a month that I am connected with vodacom fibre and already I have issues with connection. This is the second occasion that the Internet is down. Last week Wednesday I logged the call because the Internet was down. The consultant at vodacom said it will be resolved over night. Only after my second call on Thursday night, the issue was resolved. Today the same issue arised. I think this is rather frustrating as I am working from he and require the Internet. Please tell me if this is going to be a on going frustration that I have to experience. If so I am more than happy to terminate you as my service provider considering so much bull**** in the first month of being connected.
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Replies (4)
Vodacom's replyOfficial
16 Aug 2022, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2022, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SP
Sherridan P's updateReviewer Update
16 Aug 2022, 09:09You give the same response to all the complaints.
SP
Sherridan P's update16 Aug 2022, 09:09
Reviewer Update
You give the same response to all the complaints.
Vodacom's replyOfficial
17 Aug 2022, 09:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, your fibre service has been restored. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2022, 09:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, your fibre service has been restored. Regards Consumer Website Team
Best regards,
SP
Sherridan P's updateReviewer Update
17 Aug 2022, 22:41Yes it is restored. How long will it stay restored will be revealed in time. Thank you for your wonderful service 😀
SP
Sherridan P's update17 Aug 2022, 22:41
Reviewer Update
Yes it is restored. How long will it stay restored will be revealed in time. Thank you for your wonderful service 😀