Fibre connections down since Wednesday
My fibre has not been working since Wednesday and I logged a service request then. The issue is still not resolved and I need to work from home today. This is a major inconvenience and is disrupting my livelihood. I asked the matter to be escalated and resolved yesterday and there is still no resolution. Please assist.
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Replies (3)0
Replies (3)'s updateReviewer Update
30 Apr 2021, 06:59I also called in this morning to follow up on the matter. I got through to a consultant and I’ve been on hold for the past 18 minutes and asked if she’s still there but I haven’t received any response. Don’t know if she’s still investigating or following up.
's update30 Apr 2021, 06:59
Reviewer Update
I also called in this morning to follow up on the matter. I got through to a consultant and I’ve been on hold for the past 18 minutes and asked if she’s still there but I haven’t received any response. Don’t know if she’s still investigating or following up.
Vodacom's replyOfficial
30 Apr 2021, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2021, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
30 Apr 2021, 07:11I just found out that the call wasn’t assigned even though an agent confirmed it was assigned previously. This is very poor service!
's update30 Apr 2021, 07:11
Reviewer Update
I just found out that the call wasn’t assigned even though an agent confirmed it was assigned previously. This is very poor service!