Fibre Connection/Activation (17 March 2020)

Greetings!

Please explain what "escalating" "sent to back office" and "we are looking into it" means?? I have a router and everything is installed, however you cannot connect me, perhaps I don't understand the process. But it's quite frustrating hearing a different story every time I contact your call center.

Today (25 May 2020), Vodacom has sent me another router.... What do I do with this? If you are unable to activate this line then say so and please come and collect your ROUTERS.