Fibre connection that never was!

Terrible Fibre service:

I was connected by Vodacom on 12 August, activated on 13 Aug, but since then, i have no internet. I have been calling Voacom since then and talked to about 10 staff members, each of them read from the same script "we are escalating this matter urgently"! Its almost a month later, no one has even attempted to get back tome to tell me what the problem is. And to add salt to the wound, today i have received a bill of R1000 for services which i am still waiting to be provided to me. really now??? This is the most pathetic service i have ever received from Viacom after being a customer for 10 years!