Fibre connection Service is so poor!!!! So disappointed at Vodacom

I app**** for Fibre connection and received a declined status. I am being sent from pillar to post when I inquired further about the status. I dint receive any notification of a credit check that was done , hence i just want clarity on the status. No one from customer care can even track my SO number and i am being told that online applications arent usually successful, so i should visit the store. This is my first time working with Vodacom and i am really disappointed. I wish i had an alternative service provider to connecting fibre in our new home . I did not experience this terrible service with other service providers.