SK
Susan K
1 reviews | Active since Nov 2015
10 Dec 2025, 08:50
Fibre connection not happening!!!😩😩😩
On 28 November 2025 I took out a new fibre contract. The very next day I received my router. However, now I have been waiting for technical support, which is missing in action. The standard answer, after numerous calls, is, You will be contacted by an agent shortly! The first lady that I spoke to, did nothing! The last one actually send me the attached escalation reference number. I had a contract with another service provider which also uses Openserve, however, the ONT is not automatically transferred. Maybe I should just cancel my contract, as I don't get service from these people?
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Vodacom's replyOfficial
10 Dec 2025, 10:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2025, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Susan K's updateReviewer Update
06 Jan 2026, 10:03Ok, I am officially over Vodacom! Again my escalation has been closed without anything being done! Between Vodacom and Openserve, you really could not get worse service!
SK
Susan K's update06 Jan 2026, 10:03
Reviewer Update
Ok, I am officially over Vodacom! Again my escalation has been closed without anything being done! Between Vodacom and Openserve, you really could not get worse service!