Fibre connection down for more than 48 hours now

My Vodacom Fibre connection has been down for 2 days now and Vodacom isn't interested in resolving the issue. I have already called them numerous times but they aren't interested in resolving the issue. Come end of the month, they will be expecting me to pay them for non-delivery of services and in full,. Even though I couldn't do any work for two business days.

This has been happening every month since I moved to Vodacom. I am thinking of cancelling and move on to a responsive fibre service provider.