jP
jacques P
1 reviews | Active since Mar 2009
25 Apr 2022, 16:35
Fibre connection down for hours
Fibre went down hours ago and for the 3rd time in a week. Still down and no one is doing anything, logged a service request and the status is still new. I use this fibre for work everyday
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
26 Apr 2022, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2022, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
jP
jacques P's updateReviewer Update
26 Apr 2022, 08:51I have 2 consultants "assist" me and still no results. FB Messenger person doesn't care about the issue, Twitter is useless, you are turning into Telkom which is not good. Fix my fibre!
jP
jacques P's update26 Apr 2022, 08:51
Reviewer Update
I have 2 consultants "assist" me and still no results. FB Messenger person doesn't care about the issue, Twitter is useless, you are turning into Telkom which is not good. Fix my fibre!
jP
jacques P's updateReviewer Update
26 Apr 2022, 09:07Your consultants are lying on top of this, saying there is an outage in Roodepoort when my neighbour has Vodacom Fibre andshe lives next door to me
jP
jacques P's update26 Apr 2022, 09:07
Reviewer Update
Your consultants are lying on top of this, saying there is an outage in Roodepoort when my neighbour has Vodacom Fibre andshe lives next door to me
jP
jacques P's updateReviewer Update
28 Apr 2022, 11:06So the pathetic service from Vodacom continues, they can only send a technician out after 1 week of my line being down. Not only is Vodacom affecting my job and my wifes job as we rely on this fibre and now I have to get an MTN LTE router as backup, so Vodacom is costing me money as well. Maybe Carte Blanche should get involved?
jP
jacques P's update28 Apr 2022, 11:06
Reviewer Update
So the pathetic service from Vodacom continues, they can only send a technician out after 1 week of my line being down. Not only is Vodacom affecting my job and my wifes job as we rely on this fibre and now I have to get an MTN LTE router as backup, so Vodacom is costing me money as well. Maybe Carte Blanche should get involved?
Vodacom's replyOfficial
02 May 2022, 12:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2022, 12:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team confirmed that your connection is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,