Fibre Connection

Mr.Shameel Aziz Joosub

On the 30th Nov-1st Dec I app**** for a new fibre package with Vodacom. My previous ISP was Cell-C. In other words the fibre installation was done. I have to give notice at Cell-C a month in advance which I did. I took out the fibre package with the understanding that it will be activated on the 1st Jan 2021.

Within a week I received my new router and I let Vodacom now by phone on the 30th Dec that my line was deactivated by Cell-C and is unoccupied and I received a SR from Vodacom, SR*** on the same day.

After numerous calls to the call centre from the 1st of Jan w.r.t. the connectivity up to know, the 9th of Jan, 08:00 still no connectivity. I spoke to about 10 different people, just to explain the whole story over and over again each time.

In the meantime I am without the Internet and my people can't work. I had to use my normal data on my contract 20G, which is depleted now (9/1/2021) because I don't have internet to work on.

Everytime I phone in, it is just to hear within the next 24 hours, that 24 hours is now nearly 96 hours and as a loyal customer for nearly 20jrs, it is unacceptable..

I also expect to be refunded for all my data that I had to use because of Vodacom's pathetic ability to arrange people to work during the holiday period.

IN OTHER WORDS 9 days without internet, how pathetic, unprofessional and incompanent and that after being a client with Vodacom for nearly 20jrs.

I expect that my first month invoice will be billed accordingly.