Fibre connection

Vodacom failed to assist me with my fibre connection. Their service is extremely poor. They are quick to debit their money but they fail to meet my demands as a customer. For the fact that they work with the Fibre company Vumatel, makes it even worse. They expect me to be sending them proof of address after they have sent their technicians to my place. How is it that they can get to where I stay without me sharing my address and thereafter request it.