Fibre connection

I have had the most unacceptable experience with Vodacom fibre. I have been in process since 29 Nov trying to connect this service, & everyday I call to follow up I get a different response or excuse on why they cannot resolve the issue! It is utterly frustrating to deal with this level of service & no solution can be provided. I will definitely be cancelling this process, but I have to wait till Monday as they are not open over the weekend!!! Been a client for more than 20 years, however with this recent experience I will definitely not be continuing with Vodacom.