FIBRE CANCELLED WITHOUT MY INSTRUCTION!!!!!!!!!!

Yesterday 23 May 2022 my fibre was canceled by Vomatel/Vodacom. I requested a full investigation on who took it upon themselves to cancel my fibre. I lost 8 hours of work, I could not make a call, I could not scan, email or print due to some uncouth person that took it upon themself to cancel my fibre. My question is if I had a beef with my neighbour I am assuming they can call in on my behalf and cancel my fibre as the employee(s) did nothing to secure my identity. We share one provide at this complex and therefore I can only assume that anyone who has details of a complex number can call in and cancel the fibre of whoever they want. Is this the way it is? My emails to Vodacom's Vhutsilo Mokwena went unanswered. The staff member I spoke to one Tendisa was short with me and dismissed me before I hung the call up. I demand a full investigation around who cancelled my fibre, under who's instruction was my fibre cancelled with the bulk cancellation. Absolutely disgusting service!

It has been out for 8 hours now. How dare you!!!! I have a business to run. I want this restored immediately and I want the person who canceled this to provide me with details of who exactly gave them the permission. I will take this matter to the top I will not be fobbed off I demand answers.