Fibre cancelled by “mistake” they claim

Last month we found out that they’ve been double billing us for years, claiming we had 2 fibre lines in our house. They finally admitted the error on their part and refunded us. They then committed to cancel the one line which we knew both about, even asked for the router serial number of the line we were using to ensure they disconnected the correct line. 3 weeks later, Ilthis past Sunday we have no internet connection. Monday morning I call *** and I’m told that there’s an area wide outage and the issue is being resolved. Tuesday still no internet, I call *** again and I’m told that when the cancelled the duplicate fibre line they cancelled both lines and they are going to request restoration of the line with router of the serial number I gave them. Nothing has happened since that call. If the matter is not resolved by Wednesday the 23rd of July then I’ll give one of the other fibre companies operating in my area a call and make a clean start. No more double billing, no more service termination. This is not on.