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andrea L
1 reviews | Active since Dec 2012
18 Aug 2022, 14:00
Fibre cancellation - Your staff are confused
I need someone to release the ONT ASAP! I have been on the phone with you guys on a daily basis and everyday I get a different story. Today I'm being told that my ticket was sent to the wrong group! I have another ISP waiting patiently for the ONT release. Please, I need connectivity as I have a family member working from home and as you know prepaid data is much more expensive.
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Replies (2)
Vodacom's replyOfficial
19 Aug 2022, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Aug 2022, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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andrea L's updateReviewer Update
25 Aug 2022, 11:02Thanks to Marlon who resolved this issue in less than 24 hours. He was God sent! This country requires one to have an active prayer life. Had I not prayed about this I believe I would've still been waiting for Yanga or Siya to contact me. Marlon was exceptional. He completely understands what customer service is all about. He maintained ongoing communication with me even when he wasn't clear on the issue he constantly assured me that he's working on it. Which he did! Thank you Marlon!! You're a really special human being.
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andrea L's update25 Aug 2022, 11:02
Reviewer Update
Thanks to Marlon who resolved this issue in less than 24 hours. He was God sent! This country requires one to have an active prayer life. Had I not prayed about this I believe I would've still been waiting for Yanga or Siya to contact me. Marlon was exceptional. He completely understands what customer service is all about. He maintained ongoing communication with me even when he wasn't clear on the issue he constantly assured me that he's working on it. Which he did! Thank you Marlon!! You're a really special human being.