Fibre cancellation that was never installed!

I have ordered Fibre with Vodacom in July. Chad Butler immediately called me and sounded very competent. Frogfoot was done with installing the fibre beginning of this month, but Chad seemed super lost on how to proceed. My neighbors that set up with Vox got set up with in three days after ordering. While i still argued with Chad on who needs to contact frogfoot for the installation. He wasted so much time, until i decided to cancel. Now i am waiting on Vox to instal, which they would have done already, but vodacom doesn’t allow me to cancel, they just wasting my time. Nothing has been installed and they just delay the cancellation so Vox can’t set up. My job is on the line here, because i’m supposed to start working from home long ago, and all i am waiting for is this fibre and Vodacom won’t cancel it. I just called Vodacom and luckily i had Lunga from Cape Town on the phone, she was such a sweetheart, at least she seemed genuine enough that she cared. So she contacted Heather that is in charge of my cancellation but that one is claiming she is waiting for confirmation from frogfoot, which makes zero sense. Anyways Vodacom has the worst service ever, how does a cancellation of something that has never been set up take more than 5min? I’m now waiting already since over a week and they say it can take up to 30 days. I think their goal is to **** of potential clients!!! Anyhow i hope they pay Lunga enough to keep her because every company can be happy to have her, and she definitely would deserve a better employer than vodacom.