Fibre Cancellation not Processed and being charged for it

My wife cancelled our Fibre on the 26th June. Till this far no cancellation has been made by Vodacom and we being billed for fibre we not using due to our area not being supported by Vodacom.

It's been almost 2 months and our mobiles are barred for fibre arrears caused by Vodacoms non cancellation of the Fibre we had.

My wife spoke to the following agents Ncumisa and Michelle Gumedi on the 26th June. She spoke to Simphiwe, Dashni, Sachin and Vavanna Pasardh and no cancellation up until today. All agents confirmed the cancellation will take 72 hours to process. No confirmation has been received. According to the agents the fibre is cancelled but when my wife checks it's still active and we are owed a credit for August 2025.

The cancellation reference number is INC***. The fibre contract number I***-1.

We need this cancellation processed, confirmed and further action will be taken.

My wife is contactable on *** after 5 PM.