Fibre Cancellation - no one available to discuss Fibre cancellation

Bad Service. I have rep**** on numerous occasions, and phoned into the call centre for Sophia Seutloale to return my calls but to no avail.

I made it very clear to the salesman that I want to be able to cancel my Fibre at any point without any penalties, which they assured me of on the date of sale. I now cancelled and was given a R2000 penalty on a month-to month deal which apparantlyis in t & c's that I am totally unaware about. No record of sales person and no one returning my calls, yet billing it to my normal vodacom account and holding me ransom.