MT
Maloka T
1 reviews | Active since Apr 2015
22 Sept 2022, 10:34
Fibre Cancellation Nightmare
Vodacom fiber cannot locate my account cancelled while their system has continuously generated a bill for over a year. They are quick to list customers on ITC despite their faulty billing system. I have been dealing with this for over a year.
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Replies (2)
Vodacom's replyOfficial
22 Sept 2022, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2022, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maloka T's updateReviewer Update
22 Sept 2022, 13:40Hi
I have made contact several times and no one is aware of that contact. The bill generated was erroneous, the system continued to generate the bill after the service was cancelled over a year ago and hence the back and forth from Vodacom side. I'm not owing Vodacom the system generated the bill erroneously. The collections is waiting for billing to provide a way forward.
The billing is holding up this whole thing, several calls were logged and there is no feedback from billing.
I have made contact several times and no one is aware of that contact. The bill generated was erroneous, the system continued to generate the bill after the service was cancelled over a year ago and hence the back and forth from Vodacom side. I'm not owing Vodacom the system generated the bill erroneously. The collections is waiting for billing to provide a way forward.
The billing is holding up this whole thing, several calls were logged and there is no feedback from billing.
MT
Maloka T's update22 Sept 2022, 13:40
Reviewer Update
Hi
I have made contact several times and no one is aware of that contact. The bill generated was erroneous, the system continued to generate the bill after the service was cancelled over a year ago and hence the back and forth from Vodacom side. I'm not owing Vodacom the system generated the bill erroneously. The collections is waiting for billing to provide a way forward.
The billing is holding up this whole thing, several calls were logged and there is no feedback from billing.
I have made contact several times and no one is aware of that contact. The bill generated was erroneous, the system continued to generate the bill after the service was cancelled over a year ago and hence the back and forth from Vodacom side. I'm not owing Vodacom the system generated the bill erroneously. The collections is waiting for billing to provide a way forward.
The billing is holding up this whole thing, several calls were logged and there is no feedback from billing.