Fibre Cancellation

I called Vodacom to firstly relocate my fibre as I was changing residential on 27 Jan, I was told they don’t have service in the area I am going, they said they’d investigate and get back to me on the same day, they didn’t and I had to call again on 28, same this as 27, 29th I called and asked to cancel services as there’s no service anyway, which I was told that I’d receive reference number + a call to confirm cancellation in 72 hours, I didn’t. Being that the last part of 72 hrs fell on a weekend I waited for Monday to follow up, when I did there was no cancellation request open, on then a cancellation request was being opened, now they are telling me that cancellation will happen end of march, which is crazy coz even the cancellation could have logged in time if wasn’t for the lousy agents. I understand service cancellation end of Feb, end of march is just crazy. On top of that I have a data contract with them which will expire in May, my intention was to renew, it’ll never happen. They can ***of nxa.