BK
Boitumelo K
1 reviews | Active since Oct 2019
15 Apr 2025, 17:21
Fibre cancelation
I am very much disappointed with Vodacom fibre, they terminated my service with them but they are now unable to release my line. I phoned them last week and were taking me from pillar to post and only on Thursday confirmed that my line is canceled.
To my surprise yesterday, I find out that my fibre line is not released, again I sent message to their complaint department nothing is happening.
Please, please please Vodacom release my fibre line since you are not my service provider.
Regards Disappointed
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Apr 2025, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2025, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BK
Boitumelo K's updateReviewer Update
22 Apr 2025, 12:59I still not sorted with my query different people calling me but this is not getting resolved.
I am really so disappointed and frustrated about the service, I am getting from Vodacom, to think of it I have been with them for more than 5 years, wooow I am speechless.
I am really so disappointed and frustrated about the service, I am getting from Vodacom, to think of it I have been with them for more than 5 years, wooow I am speechless.
BK
Boitumelo K's update22 Apr 2025, 12:59
Reviewer Update
I still not sorted with my query different people calling me but this is not getting resolved.
I am really so disappointed and frustrated about the service, I am getting from Vodacom, to think of it I have been with them for more than 5 years, wooow I am speechless.
I am really so disappointed and frustrated about the service, I am getting from Vodacom, to think of it I have been with them for more than 5 years, wooow I am speechless.