FIBRE but cant get someone to connect me

I app**** for fiber, had the router delivered, installed. but no one in vodacom can get the line activated. i have been calling everyday since monday and all i get is we will escalate. come the next day, we will escalate. such a big instute cant get someone to switch it on? come billing time i must be ready, i should have stayed with the previous service provider. ID *** HELP!!