1 reviews | Active since Feb 2017
Fibre bill
I have a problem with the billing of my fibre, before I signed up for a fibre account, they said that there is no installation fee whatsoever, but they did credit me for a amount of R788 for installation. I did phone them to query it, they said that they would come back to me within 3-7 days, it is 6 days now, still heard nothing from them.
I have a vodacom cellphone contract with vodacom as well and as a client I am very dissapointed with them, this is unacceptible.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Anton
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please be advised our record reflects that our Fibre team have been in contact with you and the Sales team, once all is completed will you be provided with feedback.
Regards,
RJ
Best regards,
Good day Anton
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please be advised our record reflects that our Fibre team have been in contact with you and the Sales team, once all is completed will you be provided with feedback.
Regards,
RJ
Best regards,