Fibre

Yesterday morning we woke up with no internet. we called Vodacom Fibre at around 10am enquiring on the lack of internet. we were told that there seem to be a disconnect with our main router and they have escalated this to the technicians and someone will call us back today. At around 12 still no call received, we call them back and the guy i spoke to said case SR*** has been assigned to someone and he will send them an email to prioritize. I just spoke to Lenuschcar now and it seems it has not been assigned to anyone. it is now end of business day 2 and we still have no internet and working form home, haven't been able to work for two days. i got this new contract with Vodacom in June and in Sepember followed up why have i not received the mobile back up router, and i got an email on the 9th of September that my request was closed but till today i have not received the back up router.