Fibre apparently....

After 2 Days of no fibre provision and numerous calls to Vodacom to sort it ; I have learnt a few things... 1. Vodacom customer care has no direct communication with its Fibre providers and have no idea of the status of repairs etc as they have to wait to be informed and absolutely cannot actually call their providers for updates and then inform the customer... 2. Vodacom managers cannot/will not even speak to their call-in customers as it is pointless due to point 1. 3. Call center empoyees have no means to transfer calls to Supervisors/Managers and even if they did.. - refer point 2... 4. Openserve are not contactable telephonically AT ALL....refer to google if you doubt this statement... 5. You may receive a credit for non-service provision but you will never be able to verify the accuracy of the amount due to point 1... 5. The discrepancy between the service advertised and received is equal to the difference between the genes of an Elephant and an Elephant mouse....

I don't ***** often but it's the absolute lack of promised service and delivery that gets me...they send out a thousand marketing blurbs but no meanigfull communications when it matters most....just do better......