Fibre always down - Choose Telkom or another provider

My fibre hasn't been working since 9am this morning. How do you expect me to attend work meetings and work from home when my connection is down. I tried calling but could't hole for 10 minutes for someone to assist me. I logged this on the app. This has been an issue now ever since I got fibre. It always says Connected, no internet. I have already told your consultants to escalate thsi to Vumatel but you keep refusing. Why? I cannot go on like this. I have to complain on this platform before you do anything.