vN
vuyelwa N
1 reviews | Active since Jun 2012
09 Mar 2024, 20:46
Fibre add on device not working
I'm really not happy with the way you are handling my complaint. I called to report that my add on device which is still under warranty is not working on the 29/02/2024,up until now nothing has been done. I have been calling almost everyday making follow ups .Come month end you will be deducting money from my account for a product I'm not using. Fix this mess Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Mar 2024, 11:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2024, 11:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2024, 18:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2024, 18:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they made contact with you today and advised accordingly.
Regards,
Consumer Website Team
Best regards,