SB
Sylvia B
1 reviews | Active since May 2020
20 Jun 2024, 12:51
Fibre activations
I have had the worst experience from Vodacom fibre activations department. Have been send from pillar to post, and my fibre connection is still not active,. I have always remained a loyal vodacom customer, but are starting to see the reason for most deciding to move to another service provider. This kind of service is simply not acceptable in the high pace, digitally advanced era we are living in.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jun 2024, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2024, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SB
Sylvia B's updateReviewer Update
23 Jun 2024, 15:14I am still not connected. This is really not acceptable at all.
SB
Sylvia B's update23 Jun 2024, 15:14
Reviewer Update
I am still not connected. This is really not acceptable at all.
SB
Sylvia B's updateReviewer Update
24 Jun 2024, 18:14Vodacom please cancel my application for connectivity. I have made an arrangement with Rain
SB
Sylvia B's update24 Jun 2024, 18:14
Reviewer Update
Vodacom please cancel my application for connectivity. I have made an arrangement with Rain
Vodacom's replyOfficial
25 Jun 2024, 11:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/06/25 at 08:12:17, we are note your frustration and request to cancel however we have escalated the issue to the Fibre Escalations Team. They will be in contact with you. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2024, 11:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/06/25 at 08:12:17, we are note your frustration and request to cancel however we have escalated the issue to the Fibre Escalations Team. They will be in contact with you. Regards Vodacom Consumer Website Team
Best regards,