1 reviews | Active since Oct 2015
Fibre activation process weak link
In November I cancelled my home fibre ISP (official cancellation day was 1st Jan 2025) and moved to Mweb; arrangements were made well ahead of time and their vendor, Vodacom, just needed to schedule provisioning on their side. Fair enough a Vodacom tech called me on the first week of December 2024 and made a commitment to come to my residence on December 28th, only to be a no show! I am without connectivity and am pressing Mweb (order number: x***9) who are desperately escalating with Vodacom but seems to be battling. This is beyond an inconvenience and sadly Vumatel are only still in the process of implementing their services at our resident complex. They were very swift and professional at my previous residence when I moved in.
Poor & unprofessional service this is from VD!!!!!
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,