Fibre activation

I have recently taken up a Vodacom fibre solution and received the worst serve ever from thier techinician his name is Mdu Nomnga, I received my router from Ram on Monday the 19th till now it’s not activated, I have only received a call on Tuesday for a technician to come out but it has not happened, Mdu said he will log a call with Vuma for them to assist it has not happen, I have followed up with Vodacom for 2 days I am still waiting Mdu was not helpful at all but instead was very rude he said I can’t train him on his job when I tried to follow up on my WiFi activation, if I don’t get assistance tomorrow I will send a cancellation to Vodacom.