Fibre account - Vodacom

I am very disappointed in the way that Vodacom is currently dealing with my account. After calling them in August and sending emails on the 23rd of August my issue is still not resolved of cancelling the fibre account. I have emailed ***,***,***. I have sent numerous emails with no proper help from all of them. For 3 months of trying to resolve this issue and with no help. Now they want me to pay for all these months.