NM
Nadine M
1 reviews | Active since Jan 2023
01 Dec 2025, 13:53
Fibre account in arrears while being paid
Dear Vodacom
I have a fibre connection account which has been in arrears while i was paying for it. it turned out i was using my old fibre account to make the payments. the issue has been resolved and i have even overpayed the account. but my credit profile remains redflagged. Kindly assist with also updating my credit profile
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Vodacom's replyOfficial
01 Dec 2025, 14:41 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2025, 14:41
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team